1. Introduction
PROAXIS ("we," "us," or "our") operates the website proaxis.com and provides lead generation services for home service contractors (the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
2. Information We Collect
From Contractors:
Business name, contact information, service areas, license information, payment details, and account preferences.
From Consumers:
Name, phone number, location, service requested, and call recordings.
Automatically:
IP addresses, browser type, device information, and usage analytics.
3. How We Use Information
We use collected information to connect consumers with contractors, process payments, provide customer support, improve our services, comply with legal obligations, and prevent fraud.
4. Call Recording Disclosure
All calls facilitated through our platform are recorded for quality assurance and dispute resolution. Callers are notified that calls may be recorded. Recordings are shared with contractors to verify lead quality and are retained for 90 days unless otherwise required.
5. Information Sharing
We share information with contractors (lead details and recordings), service providers (payment processors, hosting, analytics), and legal authorities when required by law. We do not sell personal information to third parties.
6. Data Security
We implement industry-standard security measures including encryption, secure access controls, and regular security assessments. However, no method of transmission is 100% secure.
7. Your Rights
You may access, correct, or delete your personal information by contacting us at privacy@proaxis.com. California residents have additional rights under the CCPA.
8. Contact Us
For questions about this Privacy Policy, contact us at:
PROAXIS
Email: privacy@proaxis.com